Last week, I ordered for an academic essay with a deadline of 24 hours for £153.32. A draft was sent to me and I was impressed so I decided to complete the order and pay. The deadline has come but the paper hasn't come on time. At worse, the essay "made" was hugely plagiarised. Their website promised all original, non-plagiarised and start from the scratch piece of work but turned out the opposite.
Upon learning it, I contacted the customer service of the website. Nobody was responding to my email or chat support. I rang the phone number several times. 2 female representatives answered quoting, they cannot help me as they are in the different department.
I then decided to file a dispute and wanted my money back. After a couple of days, Paypal came up with an email that my claim was unsuccessful. I've learned that ****** sent a wrongful claims about me. (1) that my order was agreed to be extended, which I didn't ( this was an excuse for a refund as the T&C say no refund for late orders (2) that I've known the company prior to placing the order and that my action to claim was intentional. The dispute log of the seller said they have attached a copy of the item (essay) I've ordered. On the other hand, Paypal described my order as INTANGIBLE therefore NOT COVERED by BUYER PROTECTION!!!
My bases for claim and refund were the following:
1. Item ordered not as described----NOT ORIGINAL, A COPY, A PLAGIARISED WORK
2. The seller/company posed to be from the U.S.....I managed to trace and boom they're from INDIA
3. The seller did not meet the deadline for the order....time sensitive
4. The company seems to operate number of websites intend to victimised or pose fraud.
5. No customer service.
I've read blogs and community forums on how to APPEAL for a CLAIM...Paypal clearly have an instruction to do it. It says the APPEAL button is available wuthin 10 days after the decision. However, APPEAL BUTTON DOES NOT SHOW on ACTION DROP DOWN MENU. It only shows CLOSED CASES> VIEW > CLOSED>.......
I want to know who had the same experience or at least have had the same nature of transaction dispute.
I want to APPEAL against PAYPAL's decision
*Post edited to comply with Forum guidelines*
Once you open the homepage of EduBirdie, you will notice that this company has a trendy, unique website. The cute birdie is the first thing you will see, but will soon become irrelevant since right next to it, you will find an interesting statement that says: ‘Place your order for free now’.
You are surely thinking ‘Did I find a service that charges nothing for papers?’. Of course, this statement cannot be less true. The company does charge for academic papers and this review is about to show you how much.
Writing Services Offered
If you check out the Services page, you will notice that Edu Birdie offers a very small list of academic papers such as essays, dissertations, research papers, term papers and coursework. However, once you try to place your order, you will find a wider choice in the dropdown menu. This list is again not exhaustive, but does contain all commonly assigned papers.
Pricing and Discounts
If you were expecting a price list or any indication of the pricing this company offers, look no more! There is nothing about the pricing on the website, except for the statement ‘get high quality papers for only $16 per page’. If this is the lowest price of the company, we cannot say that Edubirdie.com is affordable when compared to other writing services.
Prices here depend on the writers who will bid on your papers, since the company works on the following principle: you provide them with the information about your paper, writers bid on it and you pick your writer. So, the statement for placing your order for free is false in every possible sense.
As expected, there is no discount offered by this company. Due to their system of working, Edu Birdie cannot offer any special discounts or loyalty programs.
The paper we ordered from this company was a term paper that came at a relatively affordable price. We got no discount and chose one of the cheaper options, since the majority of bids were too high for a student’s budget.
Our term paper was less than satisfactory and not worth an A. The writing style was not suitable for the academic level we ordered it for. However, we can say that it was properly formatted, well referenced and delivered within the deadline.
Contacting EduBirdie.com is easy since you have two options: e-mail and live chat. The most interesting feature here is that the company gives you the opportunity to use the live chat to communicate with your own writer, which can be considered a huge advantage.
In conclusion, this writing service is a valid content provider, but not one we would recommend to those looking for high quality academic papers. Their pricing is a bit steeper than those of other companies and even though you can order a paper at a lower cost, you are risking spending money on a bad quality paper. Finally, even though the company has a good customer service and solid list of services, they offer no discounts to new and returning customers.